Support
Mandriva offers technical support for levels 1, 2, and 3, from installation to code correction, including configuration, performance improvement, software maintenance and technology survey.
A support offering designed for open source
Mandriva's enterprise support is designed to optimize the benefits of open source computing. It offers all the necessary tools for proactive and effective support:
- Call Center
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Our engineers are able to take into account your incidents (level 1, 2 or 3) within times adapted to their emergency level (p1, p2,
p3). - Technology Survey
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We validate software before inclusion in Mandriva's catalogue, and perform corrective developement when essential (level 3).
- Laboratory
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Organized to reproduce complex incidents of our customers. Several hardware architectures are available for Linux and Open Source software support.
- Bug Tracking System
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Supplies our customers with updated information about their incidents.
Where can I get more information?
For more information on technical support, please contact us at "sales at mandriva dot com".